Privacy Policy

Last updated: May 2026

1. Basic Information on Data Protection

In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you that personal data collected on this website will be treated confidentially.

2. Data Controller

In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), the following information is provided:

  • Controller: Juan Alemany Picó
  • VAT/ID: 21639907N
  • Address: Carrer de Torre Bernet, 3, 03815 Penàguila, Alicante
  • Email: merce@casainespenaguila.es

3. Purpose of Processing

Personal data provided through our WhatsApp button or email will be used exclusively to:

  • Manage and respond to your inquiries about availability, rates, or services.
  • Process your reservations in our rural accommodation.
  • Comply with applicable legal obligations.

4. Legal Basis for Processing

The legal basis for processing your data is your explicit consent, given when you voluntarily contact us, as well as the execution of pre-contractual or contractual measures when requesting or managing a reservation.

5. Data Retention

Data will be kept for the time necessary to fulfill the purpose for which they were collected and to determine any possible liabilities arising from that purpose and from data processing.

6. Data Communication to Third Parties

Your data will not be transferred to third parties, except where required by law. If external services are used (such as email providers or booking platforms), they will act as Data Processors in strict compliance with regulations.

7. User Rights (ARCO Rights)

Anyone has the right to obtain confirmation about whether we are processing personal data concerning them. You have the right to:

  • Access your personal data.
  • Request rectification if inaccurate.
  • Request erasure when no longer necessary.
  • Object to processing or request its limitation.
  • Data portability.

To exercise these rights, you can send an email to merce@casainespenaguila.es attaching a copy of your ID or equivalent document.

8. Data Security

We are committed to protecting your personal information using appropriate technical and organizational security measures to prevent its alteration, loss, processing, or unauthorized access.